Shipping Policy
At Cloudnola, we’re all about getting your orders to you safely, quickly, and with minimal fuss. Here’s everything you need to know about our shipping zones, rates, and delivery times.
🇺🇸 U.S. Shipping
Ships from New York in 2–4 business days
Free shipping on orders $100+ · $8.95 flat under $100🌍 International Shipping
$24.95 flat rate (Canada, UK, EU, etc.)
Delivery in 6–12 business days
Carriers: DHL, UPS, or local post
Claims Policy
If your order arrives damaged, we’ll help make it right. To process a claim with the carrier, we’ll need:
- A photo of the damaged item
- A photo of the box’s exterior showing any damage
- A photo of the shipping label
- A photo of the box’s interior (preferably with the item inside)
Email the required photos to care@cloudnola.com, and we’ll handle the rest. Claims without these details may be denied by carriers.
Return Policy
Not loving your order? No worries! Here’s how to return it:
Eligibility: Returns accepted within 30 days if items are unused and in original packaging.
How to Return:
Send your item to the closest return address:
|
USA: Cloudnola 5926 Chestnut Grove PL, |
Europe: Cloudnola Nijverheidsweg 25A 3534AM Utrecht The Netherlands |
Include your order number and email your tracking info to care@cloudnola.com.
- Refunds: Processed within 7-10 business days of receiving the return. Shipping costs are non-refundable unless it’s our error.
- Exchanges: Not offered. Please return the item and place a new order.
- Non-Returnable Items: Gift cards and final sale items.
Shipping Notes
- Customs & Duties: Additional fees may apply for international orders, and these are the recipient’s responsibility.
- Handling Time: Most orders ship within 1-2 business days, but peak seasons may take longer.
- Tracking Information: Emailed as soon as your order ships for easy tracking.