At Cloudnola, we’re all about getting your orders to you safely, quickly, and with minimal fuss. Here’s everything you need to know about our shipping zones, rates, and delivery times.
🇺🇸 U.S. Shipping
Ships from New York in 2–4 business days
Free shipping on orders $100+
$8.95 flat rate under $100
🌍 International Shipping
Rates calculated at checkout
Claims Policy
If your order arrives damaged, we’ll help make it right. To process a claim with the carrier, we’ll need:
- A photo of the damaged item
- A photo of the box’s exterior showing any damage
- A photo of the shipping label
- A photo of the box’s interior (preferably with the item inside)
Email the required photos to care@cloudnola.com, and we’ll handle the rest. Claims without these details may be denied by carriers.
Return Policy
Not loving your order? No worries! Here’s how to return it:
Eligibility: Returns accepted within 30 days if items are unused and in original packaging.
How to Return:
Send your item to the closest return address:
USA:
Cloudnola
5926 Chestnut Grove PL,
Saint Cloud, FL. 34771
USA
Include your order number and email your tracking info to care@cloudnola.com.
- Refunds: Processed within 7-10 business days of receiving the return. Shipping costs are non-refundable unless it’s our error.
- Exchanges: Not offered. Please return the item and place a new order.
- Non-Returnable Items: Gift cards and final sale items.
Shipping Notes
- Customs & Duties: Additional fees may apply for international orders, and these are the recipient’s responsibility.
- Handling Time: Most orders ship within 1-2 business days, but peak seasons may take longer.
- Tracking Information: Emailed as soon as your order ships for easy tracking.